The role of agent autonomy in using decision support systems at work

Digitalization of work leads to ever-increasing information processing requirements for employees. Agent-based decision support systems (DSS) can assist employees in tasks and decrease requirements. With increasing system capabilities, agency between the user shifts, with high autonomy DSS being able take over complete tasks. In present study, we distinguish degrees autonomy, operationalized by levels automation (LOA), delegation task stages, control. two vignette studies, investigate effects on perceptions load reduction, technostress, intention as well moderating role technology job experience. participants reported higher reduction technostress lower intention. Job experience was a significant moderator. For DSS, condition indicated greater reducation, intentions. Results suggest, that while beneficial decreasing load, may negatively impact It is suggested training improve reactions.